Frequently Asked Questions

 

When will my order ship?

We know you are excited to receive your BNDS. We are committed to processing your orders quickly. All orders received are processed and shipped by the following business day. 

Where do you ship?

We ship to the following countries:

Canada, United States, Australia, France, Germany, Italy, Japan, Netherlands, New Zealand, Switzerland, Singapore & United Kingdom.

If you are looking to purchase BNDS and cannot find you country listed above please email us at support@vlirka.com, and we will work with you to ship to your preferred destination.

Please note all shipments outside Canada and the USA maybe subject to customs and and duties. All prices listed on www.vlirka.com do not include or reflect customs and duties.

How long does it take for my package to arrive?  

Shipping within Canada:             2 - 8 business days. 

Shipping to the United States:    2 - 4 business days.

Rest of the world:                        5 - 22 business days. 

All shipments come with online tracking and insurance. 

Returns & Exchange Policy 

We offer one free return or exchange if you happen to change your mind. As  all BNDS come in sealed packages, we cannot accept any returned packages that are opened. 

If you have any questions about BNDS working on a certain type of footwear please email us at support@vlrika.com, or send us a direct message on our Instagram @vlirka and we will gladly help you make the right choice. 

Can I cancel my order?

If you have placed an order but would like to cancel the order, please contact us at support@vlrika.com with your order number and reason for cancellation. We will work with you to accommodate all cancellation requests before an order has been processed and shipped. 

Can I change my order?

if you have placed an order, but would like to make changes to the order, please contact us at support@vlirka.com with your order number and additional information on the changes requested. We will work with you to accommodate all change requests before an order has been processed and shipped. 

What payment methods do you accept?

We accept the following methods of payment: 

Visa, Mastercard, American Express, Shopify Pay, Apple Pay and Google Pay.

What does the 1 Year Limited Warranty cover?

1 Year Limited Warranty is valid to the original purchaser, with proof of purchase and only on authentic VLIRKA products, purchased through www.vlirka.com or an authorized reseller, unless prohibited by law. Warranty coverage does not apply to intentionally damaged products. 

For all warranty claims please contact support@vlirka.com.

If you have a question that not been answered above please email us at support@vlirka.com, and we will be happy to provide any additional information.